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Shipping Policy

Shipping Policys

Nuvaraq is committed to providing a transparent and efficient delivery experience for our customers. This Shipping Policy outlines our procedures and timelines to ensure you understand how your orders are handled from the moment of purchase to the point of arrival at your doorstep.

Our operations are strictly focused on the Singapore market, adhering to local commerce regulations and global digital advertising standards to maintain a clear and honest relationship with our visitors.

Geographic Service Area

We operate exclusively within the borders of Singapore. At this time, we do not offer international shipping or courier services to addresses outside of the country.

This localized focus allows us to maintain a high level of oversight regarding our logistics and ensures that our delivery timelines remain consistent and reliable for our community.

Order Processing and Packaging

Once you finalize an order on our website, our internal team begins the fulfillment process. We require one business day to cautiously package your items and prepare them for transit.

This period allows us to verify the contents of your order and ensure that each piece is ready for delivery. Our facility operates from Monday to Friday, excluding public holidays in Singapore.

Delivery Timeline

After the initial packaging phase which usually takes 1 business day, your order is handed over to our logistics partners. The delivery window takes an additional 1 to 2 business days. While we strive to meet these estimates, factors such as high seasonal volume or harsh weather conditions may occasionally impact transit times.

We appreciate your patience as we work to bring your fashion selections to you as quickly as possible.

Cash on Delivery (COD) Model

To provide a straightforward shopping experience, Nuvaraq utilizes a Cash on Delivery payment system. We do not require any digital payment or bank transfers at the time of checkout. Instead, the full amount for your order is collected by the delivery personnel when they arrive at your specified address.

This model ensures that you only provide payment once the physical package is in your hands.

Transparent Pricing

We believe in a simple pricing structure with no hidden fees. There are no shipping costs or additional handling charges applied to your order. The price listed for each item on our website is the final amount you will pay upon delivery.

We do not impose any membership fees or unexpected surcharges at any stage of the transaction.

Delivery Completion and Cancellations

You have the right to cancel your order at any point before it is dispatched from our facility. However, once the package has been handed over to our logistics provider, the order is considered in transit and must be completed. We ask that our customers be present at the delivery location to facilitate the exchange and provide the necessary payment to the courier.

Support and Inquiries

Our support team is available to assist you with any questions regarding your shipment. We are online from 9:00 AM to 5:00 PM SGT, Monday through Friday.

If you have any concerns about your delivery status or need to update your contact information, please reach out to us at help@nuvaraq.com.